User Protection
Consumer rights violated? You are not alone.
Have you received goods or services that are not as promised?
Are you denied a claim or return?
Tired of being passed from employee to employee to no avail?
The law is on your side. You just need to know how to use it.
In what cases can I assist
- Commodity with defect and refusal of replacement or return
- Service, defective or by breach of contract
- Online orderswhere you don't get what you choose
- Misleading advertising or unfair commercial practices
- Problems with banks, insurers, mobile operators or leasing companies
- Contracts signed with unclear or misleading terms
Why you should seek a lawyer
Many people feel that it "makes no sense" to seek their rights. In fact:
- The law clearly sets out your rights
- You have deadlines in which you can act
Most cases can be solved without trialif properly prepared.
As a consumer law attorney, I will help you to:
- Contact an effective complaint or grievance
- Lead negotiations with a trader, bank or insurer
- Appeal unreasonable charges, refusals or fraud
- Prepare legal actionif necessary
- Find out exactly what your rights are
How we work
- 1. Discuss the case - I will look carefully at the situation and the documents.
- 2. Develop a strategy - I will advise you which actions have the best chance of success.
- 3. Get clear steps - You will know what is coming and what I will do for you.
Consultation
If you are faced with a trader who doesn't respect your rights, or you have signed a contract that puts you at a disadvantage - don't put up with it.
Schedule a consultation to find a solution together.
Frequently Asked Questions
Is there a time limit for filing a claim?
Yeah. By law - 2 years for defects discovered after purchase. For online orders - 14 days to return without explanation. But it is important how the complaint is framed.
I have been refused a claim even though the goods are faulty - what should I do?
I can draft a complaint to the CPC and provide other legal protection against traders who refuse legitimate complaints.
I signed a contract that turned out to have misleading clauses. Can I cancel it?
Yes, under certain conditions. The Consumer Protection Act prohibits unfair terms. I will review the contract and suggest action.
Can I protect myself when buying on hire purchase?
Yes - it is important to check whether there are hidden charges, misleading interest rates or other risks. I can assist both preventatively and when a problem has already arisen.
Legal consultation
Every day, people lose money and time because the trader relies on you not to seek your rights.
Do not be among them.